Have you ever worried about losing clients because you have chased them too hard to pay your invoices? Maybe you don’t mind? Maybe you feel that if they don’t pay your invoices on time that you don’t want them as customers.

The question is, can you afford to lose them?  Is your business successful and financially secure to the extent that it doesn’t matter if customers don’t return?

Many creditors CollectIT speak to are anxious to preserve relationships with their clients.  They worry that handing their debts over to CollectIT will mean the end of the customer relationship.  Many creditors have experienced this first hand when placing debts with other debt collection companies.

At CollectIT, www.collectit.co.nz, we pride ourselves on striking the balance correctly.  We aim to find out at the outset how important it is for you that relationships are preserved, and no matter what, we act professionally and courteously at all times in our dealings with debtors.

Sometimes debts are repaid over a long period of time with the agreement of the CollectIT client.  By the time the debt is repaid CollectIT feels like they know the debtor just as well as the client CollectIT has been working for!

Below is an example of some of the emails we have received from debtors (names have been deleted in accordance with CollectIT’s confidentiality policy):

“Please find attached receipt of payment made this morning for full and final payment of invoices for……   I would like to take this opportunity to thank you for your understanding and professionalism in dealing with me on this matter”.

So you see, here at CollectIT we love your debtors too!  This particular debtor owed almost $17,000 and took 7 months to pay it off. Preserving relationships and Debt collecting are not necessarily non-compatible.